IMPORTANT INFORMATION

Delivery Charges

Our exact delivery charges depend on the customer's location and the combination of items ordered.

Delivery Timescales

 Depending on how busy we are at the time your order is placed, the products listed will typically take 10 to 12 weeks to manufacture, including delivery within the same timeframe.

Delivery Guarantee

The service we use depends on the products you have purchased. You will be emailed a tracking number once the order has been dispatched. 

International Delivery

We ship internationally.
 

Delivery Status Information

 You will receive a tracking number as soon as your order is shipped.

Delayed Delivery

No liability will be accepted for incidental or consequential losses suffered as a result of delays in delivery.

Product Guarantee / Faulty Goods

 All products supplied are made to order and come with a manufacturing guarantee. 

We are not liable to accept returns unless the product is manufactured with a fault.

This does not affect any statutory rights that you may have. 

All goods that have developed a fault or are faulty have to be returned to us and the cost of the postage is paid by the customer. 

We will pay for the item to be returned back to you.

Cancellation of Orders

 If you decide to cancel your order within 7 days of receiving payment, there will be a 20% surcharge. 

Any cancellations after 7 days will result in losing 40% of your deposit, as all orders are made to order. 

Returned Goods

We don't accept returns unless the item is faulty.

Items which have been installed in a vehicle will not be eligible for a return unless the item has a manufacturer defect. 

In some instances with prior approval we may allow the return of goods which have been fitted but they would need to be returned complete with no marks or damage and will incur a 25% restocking fee.

The refund will be subject to inspection once the item has been received back.

It is your responsibility to return any such items in a pristine saleable condition in their original box and new packaging. 

You will be wholly responsible for the return of the goods and any associated costs of return. 

Goods received back incomplete, damaged or in any condition other than saleable, will be returned to you and the cost of return carriage charged to your account.

Prior to returning any products, please contact us within 7 days from the date of delivery. If you do not return goods within 14 days after you have received the delivery, your right to cancel will be revoked.

The returns must be put into writing and received within the 7 day period.

 Privacy Policy 

Ruk values your privacy. We collect and use personal data only as necessary to deliver our products and services to you. 

our personal data may include:

• Name
• Address
• Telephone/Mobile Numbers
• Email Address
• Postal Address
• Other data that could directly or indirectly identify you

Our Privacy Policy explains what data we collect, how and why we use it, and the options available to you for accessing, updating, or managing your personal data that we process.

If you have any questions about our practices or your rights, please feel free to contact us at any time.

What information do we collect?

We collect information to provide you with the best possible experience when using our Services. Much of the personal data you provide is collected directly from you when you:

1. Create an account or purchase any of our products (e.g., billing information such as name, address, payment details).
2. Request assistance from our customer support team (e.g., email, phone number, case notes).
3. Complete contact forms or request newsletters or other information from us (e.g., email, phone number).

In addition, we collect other information during the delivery of our Services to ensure necessary and optimal performance. These methods of collection may not be as obvious, so we want to explain them below. They can vary over time and work in different ways.

Account related information

 Account related information is collected in connection with your use of our website. This includes details about your purchases, support requests, and notes explaining what you asked for and how we responded. 

Data about Usage of Services

Data about your use of our Services is automatically collected when you interact with our website. This includes metadata, log files, cookie and device IDs, and location information. Specifically, we collect data about your interactions with features, content, and links (including third-party links like social media plugins) within the Services.

Other data collected includes your IP address, browser type and settings, date and time of use, browser configuration and plugins, language preferences, cookie data, and information about devices accessing the Services such as device type, operating system, device settings, application IDs, unique device identifiers, and error data. Some of this information may be used to approximate your location.

How we utilize information 

We strongly believe in minimizing the data we collect and limiting its use strictly to:

1. Purposes for which we have obtained your permission,
2. Needs necessary to deliver the product or service you purchase or interact with, or
3. Legal compliance or other lawful purposes we are required or permitted to fulfill.

These uses include delivering, improving, updating, and enhancing the website services we provide to you. We collect various types of information related to your purchases, usage, and interactions with our Website. We use this information to:

• Internal record keeping.
• Improve and optimise the operation and performance of our website.
• Diagnose problems with and identify any security risks, errors, or needed enhancements to the Services
• Detect and prevent fraud and abuse of our Services and systems
• Collecting aggregate statistics about use of the Services
• Understand and analyse how you use our Services and what products and services are most relevant to you
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
• We may share your personal information with selected third parties to provide better services, research and analysis. 

 Often, much of the data we collect is aggregated or statistical information about how individuals use our Website services and is not linked to any personal data. However, if this data is considered personal or can be linked to personal data, we treat it with the same level of care and protection as other personal data. 

Sharing with trusted third parties

  We may share your personal data with affiliated companies within our corporate family, with third parties with whom we have partnered to enable you to integrate their services into our own Services, and with trusted third-party service providers as required for them to deliver services on our behalf. 

For example: 

• Processing credit card payments
• Serving advertisements
• Conducting contests or surveys
• Performing analysis of our Services and customers demographics
• Communicating with you, such as by way of email or survey delivery
• Customer relationship management

We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilising, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent).

Communication

We may contact you directly or through a third party service provider regarding products or services you have signed up to or purchased from us, such as necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:

• Email
• Text (SMS) messages
• Telephone calls
• Automated phone calls or text messages

Website analytics

 We utilize a variety of web analytics tools, including Google Analytics and Facebook, to gather data regarding your interactions with our website. This data includes the pages you visit, the website you visited before reaching our website, the duration of time spent on each page, the operating system and web browser you are using, and your network and IP address. These tools furnish us with data that we employ to enhance our Services. These tools install persistent cookies in your browser to recognize you as a distinct user on your subsequent visits to our website. The service provider (e.g., Google for Google Analytics and Facebook) is the only entity that can utilize each cookie. These service partners may transmit and store the information collected from the cookie on servers located in a country other than your own. Although the information collected does not include personal data such as name, address, or billing information, these service providers utilize and distribute the information in accordance with their respective privacy policies. The technologies we employ can be managed by you by adjusting your settings through our Cookie Policy, the "cookie banners" that may be displayed upon your initial visit to our webpages, or by utilizing the settings in your browser. 

Cookies

Ruk uses cookies to help provide the best customer experience for our customers and make our website easier for you to use. We are working on making these cookies easy for you to manage so that these you can understand and control with ease when using  our website.

What are cookies?

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

How we use cookies?

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 

We have used some of the guidance published to set up different labels for the cookies we use:

• Strictly Required Cookies
• Analytics and Statistics
• Marketing and Retargeting

Strictly Required Cookies

These cookies are required for the website to run and cannot be switched off. Such cookie are only set in response to actions made by you such as language, currency, login session, privacy preferences. You can set your browser to block these cookies but our site may not work then.

• PHPSESSID
• cookies
• language
• cookieconsent_status
• cookieconsent_preferences_disabled

Analytics and Statistics

These cookies allow us to measure visitors traffic and see traffic sources by collecting information in data sets. They also help us understand which products and actions are more popular than others.

• _ga
• _gid
• _gat
• __atuvc
• __atuvs
• __utma
• __cfduid

Marketing and Retargeting

These cookies are usually set by our marketing and advertising partners. They may be used by them to build a profile of your interest and later show you relevant ads. If you do not allow these cookies you will not experience targeted ads for your interests.

• _gads
• IDE
• test_cookie
• fr
• tr
• collect
• GPS
• PREF
• BizoID

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Targeted Advertisements

We also partner with third parties to manage our advertising on our webpages and websites such as Google ,Facebook, Instagram, and Twitter. Targeted ads or interest-based offers may be presented to you based on your activities on our webpages, and other websites, and based on the products you currently own. These offers will display as varying product banners presented to you while browsing. Our third party partners may use technologies such as cookies to gather information about such activities in order to provide you with advertising based upon your browsing activities and interests, and to measure advertising effectiveness. You can disable Advertising Cookies to disable this feature.

Compliance with legal, regulatory and law enforcement requests

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.

To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.

Controlling your Data

To easily access, view, update, delete or port your personal data click here

If you are unable for any reason to access your Data Settings, you may also contact us by one of the methods described in the “Contact Us” section below.

Data Storage and Security

We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilisation of encryption where appropriate. We retain personal data only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes.

These might include retention periods:

• Mandated by law, contract or similar obligations applicable to our business operations;
• For preserving, resolving, defending or enforcing our legal/contractual rights; or
• Needed to maintain adequate and accurate business and financial records.
• We do not store Financial data i.e. Credit Card Number, CCV etc.

If you have any questions about the security or retention of your personal data, you can contact us.

Contact us

If you have any questions, concerns or complaints about our Privacy Policy, our practices or our Services, you may contact us by email.